What We Collect, And What We Do With It.

01 Who we are

We sell the Ecom Ads AI Brain. When this page says "we" or "us," that's the team behind Hook Neural.

The business responsible for your data is Hook Neural. If you have a question about anything here, you can reach us at hello@hookneural.com.

02 What data we collect

We only collect what we need to sell you what you buy, deliver it and support you. That's it.

• Your name and email. You give us these at checkout, so we know who you are and where to send what you bought.
• Payment information. Your card payment is processed by Whop. Card data never touches our servers. Whop handles it directly and we only see confirmation that a payment went through, plus the basics like the amount and the last four digits.
• Basic usage and device info. When you visit our pages, standard things get logged: your browser, your device type, the pages you landed on, and how you got there. This is normal web traffic data.

03 Cookies and tracking pixels

Our pages use cookies and tracking pixels so we can measure where our visitors come from and make our ads work better. The main ones:

• TikTok pixel. Tells us when a visit or a sign-up came from a TikTok ad, so we can measure and optimize what we run there.
• Meta pixel. Same idea for Facebook and Instagram ads. It helps us see which ads bring people in and improve the ones we keep running.
• Google Analytics. Standard website analytics, so we can see how people move through our pages.
• Microsoft Clarity. Helps us see how pages are used, through aggregated session and click data, so we can fix what is confusing.
• PostHog. Product analytics that measures page views and conversions so we can improve the funnel.

These cookies and pixels share some of your activity on our pages with TikTok, Meta, and our analytics providers for measurement and optimization. Most browsers let you block or clear cookies in your settings if you'd rather not be tracked.

04 How we use your data

Everything we collect goes toward a short list of jobs:

• Deliver what you bought. Send you access to each product by email.
• Process your payment. Take payment for your access and any upgrade you choose, through Whop.
• Measure our ads. Understand which ads and channels actually bring people in, so we spend smarter.
• Send you product emails. Your access emails and anything you need to use what you bought. We may also email you about related offers. You can opt out of those any time using the unsubscribe link.

We don't sell your personal information. Full stop.

05 Who we share data with

We share the minimum needed with the companies that help us run this. Each one only gets what it needs to do its job.

• Whop: to process your payment securely. Our payment processor Whop runs its own analytics script on our pages to measure visits and checkouts.
• Calendly: if you book a call, Calendly holds your booking details, and the booking is reported to Meta to measure our ads.
• Ad platforms (TikTok and Meta): for ad measurement and optimization, through the pixels described above.
• GoHighLevel, our email and CRM provider: we store your contact details and order history with GoHighLevel to send you emails.

We may also share data if the law requires it, or to protect our rights and the safety of others.

06 How long we keep your data

We hold your information for as long as you use what you bought and for a reasonable time after, so we can keep records, handle support, and meet our tax and legal obligations. When we no longer have a reason to keep it, we delete it or remove anything that identifies you. You can also ask us to delete it sooner (see below).

Order records: as long as tax and accounting rules require. Marketing contacts: until you unsubscribe or ask us to delete them.

07 Your rights

It's your data. You can ask us to show you what we hold about you, correct it if it's wrong, or delete it.

08 Where your data lives

We work with providers based in the United States and other countries, so your data may be stored and processed outside the country you live in. Wherever it goes, we expect the companies we use to protect it to a standard in line with this policy.

09 Children

These products are built for working adults and isn't directed at anyone under 18. We don't knowingly collect data from people under 18. If you believe a minor has given us their information, email us and we'll remove it.

10 Changes to this policy

If we change how we handle your data, we'll update this page and move the "last updated" date at the top. If it's a big change, we'll do our best to tell you directly.

11 Contact

Questions about your privacy, or about anything on this page? Email us at hello@hookneural.com and one of us will get back to you.